Who We Are

QUALITY & CARING

Acknowledges patients, providers and coworkers promptly with eye contact and a friendly greeting especially by handling phone calls professionally and courteously.
Contributes to creating a friendly comfortable environment where kindness, empathy and understanding are priorities.
Treating co-workers, patients and family members with courtesy, respect, dignity and professionalism with sensitivity to ones values.
Demonstrates pride in what he/she does, is responsible for the outcomes of our efforts and recognizes our work as a reflection of ourselves, our work team and our organization.

INTEGRITY & TRUST

Actively listens and responds in a respectful non-confrontational manner to the opinions of others.
Fosters a spirit of cooperation and teamwork in the workplace. Takes initiative to make things right; pitches in to help achieve common goals.
Verbal and written messages are communicated in a timely fashion and expressed in a clear, tactful, courteous and honest manner.
Resolves issues with productive solutions without placing blame.
Works to improve culture in workplace by recognizing positive behaviors and offering discreet and courteous feedback on behaviors that fall short of standards.

ADAPTABLE AND FLEXIBLE

Is flexible in meeting changing departmental needs in daily assignment changes.
Adapts to departmental and/or job changes as part of on-going plan to improve service and/or offers creative alternatives.
Takes responsibility and accountability for assigned tasks, projects, and duties while maintaining a professional manner.
Is considerate of patients and co-workers by being on time at the start of shift, taking the allotted time for breaks, and adhering to policies regarding work schedules.

EFFICIENT & RESOURCEFUL

Makes efficient use of time, organizes and prioritizes work efficiently. Achieves department productivity standards.
Takes initiative to streamline processes.
Anticipates and resolves problems in service delivery to patients, physicians, and other staff members.
Values the time of customers and other employees by providing prompt service.
Helps co-workers when own work is completed.